Frequently Asked Questions

General

  • Can I switch my Smartmaster on and off as I like?

    Yes, plug off and plug in the cable, normally no large impact to the device. If there will be a larger impact, than please contact the smartmaster@nexxtlab.com 

  • Does the Smartmaster needs to be plugged in electrically?

    Smartmaster Pro need to be plugged in electrically with 12V or 24V. 

  • What are the dimensions of the Smartmaster?

    Please find all the information on out Datasheet. 

Installation

  • How do I start using the Smartmaster device?

    After installing the Smartmaster Pro on your computer, you can configure your site topology and device settings prior to installing the Smartmaster on site. Once the Smartmaster is connected to the LAN with internet access, it will create a link to our platform. You can then synchronize the configuration from the platform with the hardware device. 

  • Where can I find my user login and my password?

    An user login and password will be created by us and forwarded to you to create a new personal password afterwards send an e-mail to Mathis Pundel 

  • How do I electrically install the Smartmaster?

    Have a look at our ‘Installation steps’. 

Setup

  • Can other people access my Smartmaster data and information?

    You decide who will have access to your data and can add users access to Smartmaster. 

  • Do I need multiple Smartmaster per site?

    For most installations, only one Smartmaster is required. However, depending on the local setup and number of assets connected to Smartmaster, it might be preferrable to install multiple devices to avoid networking issues. 

  • You don’t have a central measurement, but want to respect the limits of your fuses on site?

    If your installation limits are not critical, configure the topology without a Communication Unit on the GRID entry, our system will still be able to distribute the current according to the specificities of your installation. However, only the measured assets have an impact on the control in this case. 

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