How do I install the Smartmaster? #

Where can I find my user login and my password? #

  • An user login and password will be created by us and forwarded to you to create a new personal password afterwards send an e-mail to smartmaster@nexxtlab.com

How do I start using the Smartmaster device? #

  • After you are logged in into the Smartmaster Pro Plattform on your computer, you can configure your site topology and device settings prior to installing the Smartmaster on site (only for installers). Once the Smartmaster is connected to the LAN with internet access, it will create a link to our platform. You can then synchronize the configuration from the platform with the hardware device.

Will the Smartmaster continue to work after an electrical power outage? #

  • Please verify the LED of the device with the LED list. Try to switch off the Smartmaster power supply and switch it on again. Please wait some minutes after turning the device on again as it takes times to restart completely the device.

Is internet connectivity mandatory for the Smartmaster to work? #

  • The Smartmaster will still work with interrupted connectivity, it can communicate within the local network and maintain the load management only with local assets. However, in the long term, the functioning of the device can only be assured with internet connectivity as maintenance and servicing are done remotely. Moreover, energy services and OCPP backends must be accessed through internet connections.

What should I do when no light is coming out from LED? #

  • If no light is coming from the Smartmaster device, please verify the power supply from the cable. When no light is coming from the device than there is no power in the Smartmaster device.

Do I need a LAN cable for internet connection? #

  • Yes, the LAN cable needs to be plugged.

In case of replacing an inverter or EV charging station, what are the next steps to do? #

  • After replacing or doing maintenance on one device connected to Smartmaster, the usual steps must be done as at the first-time during installation. Normally, the Smartmaster should get Data again normally. In case, you encounter issues after installation or replacement of an asset, please contact smartmaster@nexxtlab.com

What will happen when the Smartmaster is doing an update? #

  • When the Smartmaster will do an update, you can observe this on the platform instantly, but the duration of the update is around 30 seconds.
Updated on 2024-03-12

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