How do I start using the Smartbirds dongle? #

  • As soon as the Smartbirds dongle is connected to your smartmeter, you can start with the activation of the Smartbirds dongle by following the different steps with their explanations (creation of an account, attribution of your dongle to your account, entry of your wi-fi password) in the Smartbirds application.

How do I connect the Smartbirds dongle to my created account? #

  • During the installation and setup of the dongle, one of the first steps is to scan the QR code on the back of your Smartbirds dongle. With this step, your dongle will be associated with your account.

If there is a power cut, will Smartbirds still work? #

  • In the case of a power cut, your Smartbirds dongle will no longer be powered and won’t be able to transmit data. When the power comes back, the dongle will do a restart and should work normally again. In case the dongle doesn’t turn on again, please contact support@nexxtlab.com

Will Smartbirds continue to work in case of a Wi-Fi disconnection? #

  • In the case of a Wi-Fi failure, data will no longer be transmitted to the cloud and therefore neither you nor your service providers will have any information for the duration of the disconnection. However, a certain amount of data will be stored locally on the Smartbirds dongle to be sent when the Wi-Fi connection is working again to complete your consumption diagrams afterwards.

    Please note that besides the instantaneous values of your consumption, the index of your total consumption is also communicated. So even if the connection has been interrupted for a long time, the total amount of energy consumption can still be determined correctly.

Can I display all my smartmeters in the application via one Smartbirds dongle? #

  • No, this is not possible. For each of your smartmeters, you need an additional Smartbirds dongle.
    Note: smartmeters for gas, water and heat can be connected to the electrical counter.

    In these cases, these types of energy data can be transmitted via the Smartbirds dongle connected to the smartmeter.

Can I connect my Smartbirds dongle to my router via an Ethernet cable? #

  • No, this is not possible.

How do I install my Smartbirds dongle? Is a professional needed to commission the device? #

  • The Smartbirds dongle can be installed by yourself without any intervention from your DSO or an electrician: To access the P1 port you can remove the green cover of the Smartmeter by pushing and pulling it down. The P1 port is now accessible, and the dongle can be connected to it. The cover can then be reattached by leading the Smartbirds dongle connection cable through the small hole at the bottom edge of the green cover. This step can be completed in just a few minutes.
    Do not remove the seals placed by the DSO on the Smartmeter (this would trigger a fraud alarm to your DSO)

Access to the P1 port of Smartmeter is difficult. I can’t connect my Smartbirds dongle. What should I do? #

  • If your Smartmeter is in the technical room of your condominium to which you do not have access, please contact your co-ownership manager to give you access.
  • If your Smartmeter is installed behind a plexiglass cover, please contact your DSO to help you with the installation of the Smartbirds dongle.
Updated on 2024-02-29

NEXXT NEWS

Stay updated with our Nexxt News newsletter! Receive updates on our blog articles, event participation, company news, and other exciting announcements. Be the first to know about our latest insights and developments.