What should I look out for when connecting to Wi-Fi? Can I use a Wi-Fi repeater to connect my Smarty+ dongle? #

  • It’s very important that the standard 2.4 GHz Wi-Fi is supported. Most routers (e.g., Fritzbox) provide 2.4 and 5 GHz networks. Only 2.4 GHz is compatible with the Smartbirds dongle. When your dongle is far away from your router, it is recommended to use a Wi-Fi repeater to strengthen your Wi-Fi connection. With a bad Wi-Fi connection, you will encounter gaps on the diagram or your dongle’s connection will drop down.

Can I connect my Smartbirds dongle to an open Wi-Fi network? #

  • This option is not supported for security reasons.

My Smartmeter is installed in a room that does not receive any Wi-Fi signal. #

  • We know that sometimes the Wi-fi connection is restricted due to the placement of the Smartmeter(e.g. cave with thick walls). That’s why we will soon offer a version using a new mobile technology that has been developed (LTE-M dongle), so that you can use the Smartbirds dongle even without access to Wi-Fi.

I have a new router. How do I reconnect my Smartbirds dongle to it? #

  • In case you need to connect your dongle to a new Wi-Fi connection, you can use the feature ‘Change connection configuration’. When you click on this button, you will be guided to a page where they explain that you need first to reset your dongle correctly. After you confirm that you reset the dongle, than you will be forwarded to the activation page where you need to activate your dongle with the new Wi-Fi connection.

I am relocating my home. Is it possible to connect my actual Smartbirds dongle in my new house? #

  • Yes, you can user your actual Smartbirds dongle in your new home. After connecting to the new Smartmeter, you can continue with the installation using the Smartbirds application, explained in the FAQ ‘I have a new router. How do I reconnect my Smartbirds dongle to it?’

I have interrupted the activation process. How can I continue the activation of my dongle? #

  • If you have prematurely interrupted the activation process of your dongle in the Smartbirds application, you can resume it at any time in the same place. To do so, please click on “My Smartbirds dongles” in your settings and select the dongle for which you wish to continue the activation. Then you click on the blue button ‘Complete your set-up’ and you will be redirected to the page for setting up your device.
Updated on 2024-02-29

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