What can I do when the application shows us ‘No Data available’?  #

  • You need to check if you have accepted the terms and conditions of use. To access it, you need to go to the ‘Settings’ icon, which is at the bottom right of your app, after that you click on ‘My Smartbirds dongles’ and choose your dongle. At the end, you see the ‘Terms and Conditions’ below the ‘Status: Active’ and click on it to accept them at the end. If this does not help, please contact support@nexxtlab.com

What can I do if I encounter an application error, graphics error or functionality error in Smartbirds?  #

  • If you notice any graphical errors, functional failures, or application errors, please report your observations to: support@nexxtlab.com

Why do I have gaps in the diagrams? #

  • The weak wi-fi connection between the dongle and your router is the main cause of the holes in your diagrams. I advise you to test your internet connection from the place of the dongle.
    The wi-fi analysis we use:
    On Android: Download the Wifi analyser app: https://play.google.com/store/apps/details?id=com.vrem.wifianalyzer
    It works directly.
  • On iOS: Download Airport Utility from Apple: https://apps.apple.com/befr/app/airport-utility/id427276530
  • Open the application. Exit the application, go to your settings, and scroll to the bottom of the page where the applications are listed. Find Airport Utility and select the wifi scanner option at the bottom. Then you can go back to the Airport Utility application and at the top right you will see a scan button that you can press.
  • Place your phone where you put your dongle, to see the signal quality. Then go back to the wi-fi analysis application and run your scan.
  • Once you see the list of wi-fi’s, identify yours and note all the information. An RSSI closer to 0 is good, the closer it gets to -90, the worse it will be and a reason to lose your wi-fi.
  • To improve your internet connection with the dongle, move the dongle closer to the router or install a wi-fi repeater which improves the connection.
  • In case, your RSSI is closer to 0(good wi-fi connection, please contact support@nexxtlab.com

The dongle’s light doesn’t blink anymore. What can I do? #

  • Remove the cable from the dongle and wait for 1 minute. After waiting, put in again the cable in the P1 port of the dongle Smartbirds. If the dongle doesn’t react at all (no lights coming out), send an e-mail to the following address: support@nexxtlab.com

How to add several dongles Smartbirds in the Smartbirds account? #

  • An additional Smartbirds dongle can be added by selecting ‘Settings’ -> ‘My Smartbirds dongles’ -> click on the ‘+’ in the upper right corner and you will be able to configure one additional dongle to the same account.

How to activate the service provided from my DSO? #

  • To activate the service, you need to go to ‘Connect’ then select ‘Discover service opportunities’ and select your DSO. Then you scroll down and click on the button ‘Activate the service’ and your service will be activated.

Can I compare the real-time consumption data shown in the application to the DSO’s invoice? #

  • The values shown in the application are for information purposes only and cannot be considered for billing purposes.

I have a new router. How do I reconnect my Smartbirds dongle to it? #

  • In case you need to connect your dongle to a new Wi-Fi connection, you can use the feature ‘Change connection configuration’. When you click on this button, you will be guided to a page where they explain that you need first to reset your dongle correctly. After you confirm that you reset the dongle, than you will be forwarded to the activation page where you need to activate your dongle with the new Wi-Fi connection.
Updated on 2024-03-01

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