Your Profile

You are passionate about helping customers succeed, with a knack for solving problems and making technical topics easy to understand. Ideal candidates will have:

• Professional experience in Customer Success, Onboarding, or Technical Support, ideally in the energy management or renewable energy sector
• Strong proficiency in French and English; German and Dutch are a plus
• A technical understanding of energy management and control of assets such as photovoltaic systems, charging stations, heat pumps, and battery systems
• Proven experience in training and communicating with diverse customer groups
• A customer-first mindset, with a passion for fostering long-term relationships and ensuring customers get maximum value from our products
• Excellent communication skills, with the ability to simplify complex topics and tailor your approach to different audiences
• Strong documentation skills, with the ability to create user-friendly knowledge base content that supports customer self-service
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Key Responsibilities

• Strategize and implement sales plans to achieve and surpass sales objectives in the Flanders and the Netherlands market.

• Generate new business opportunities through strategic lead generation and effective networking.

• Build and maintain robust relationships with clients and partners, focusing on long-term commitment and satisfaction.

• Work closely with the marketing department to craft and execute targeted campaigns and promotions for the Flanders market.

• Provide valuable market insights and feedback to the product management team to ensure our offerings meet market demands and trends.

• Produce and present detailed sales reports, forecasts, and market analyses to the senior management team.

• Serve as the primary point of contact for all sales-related queries in Flanders and Netherlands, guaranteeing high levels of customer satisfaction and loyalty.

Responsibilities

• Analyzing requirements

• Implementing backend solutions

• Supporting frontend / public API functionalities

Responsibilities

• Collaborate with our UX/UI designer and listen to the needs of our customers’ department to understand end-user requirements and translate these into compelling application features.

• Develop and maintain high-quality front-end architecture across our mobile and web platforms using Flutter for native apps and Angular JS for web applications.

• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.

• Integrate user-facing elements with server-side logic and functionality using established API protocols.

• Maintain and enhance existing applications by adding new features and improving performance.

• Write clean, scalable, and documented code that can be easily maintained and upgraded.

• Stay ahead of developments in web and mobile app technologies and trends, and apply this knowledge to improve our products.

• Test applications to identify and fix bugs, improve usability, and ensure the responsiveness of applications across all devices.

• Participate actively in code reviews, team meetings, and project planning sessions.

Responsibilities

• Collaborating with design and engineering teams to define app features and system requirements.
• Developing and maintaining the front end of applications through appealing visual design using Flutter and Angular.
• Building and maintaining backend systems, including database operations, server-side logic using Java, and integrating Kafka for messaging and streaming.
• Designing and implementing effective database solutions and models to store and retrieve company data.
• Testing and fixing bugs or other coding issues to ensure the robustness and security of the applications.
• Conducting performance tests, diagnosing and resolving bottlenecks, and providing efficient, long-term solutions.
• Ensuring the responsiveness of applications and optimising applications for maximum speed and scalability.
• Documenting code consistently and clearly for maintenance and upgrades.
• Managing project priorities, deadlines, and deliverables within scheduled timelines.
• Ensuring the entire stack is designed and built for speed and scalability.
• In your senior role, you will also be responsible for coaching and guiding your IT medior and junior colleagues.