If you have any questions about the processing of your personal data, you can contact us at data.protection@nexxtlab. lu or by mail at the company’s headquarters.
The management and execution of your request for a Nexxtlab offer or your contract(s) with NEXXTLAB;
The management of our website and apps (including the management of the customer area of our website and the management of access to it);
In some cases, to inform you about Nexxtlab’s, our affiliates’ and partners’ products and services, promotions and special offers, which we believe may be of interest to you;
This always concerns products and services related to energy and energy efficiency (e.g. related to heating, energy storage and green mobility), and may also concern energy products and services of our partners (e.g. related to insulation, solar panels).
If you are a business customer, this may also include products and services related to technical installations and/or infrastructure.
Combining data with each other, for example, to determine your credit risks or to tailor our products and services, promotions and special actions to your personal needs;
Monitoring, evaluation and continuous improvement of our products and services, promotions and special actions. For example, you may receive an invitation to take part in general or specific market research, if you wish, on an anonymous basis;
Monitoring and improving your interactions with us, our internal processes and the quality of service provided by our contact centres. To this end, we may record and access records of your electronic communications (such as telephone conversations, chat, emails) and data relating to those communications;
The protection of the rights, property or safety of Nexxtlab, its customers or third parties (including the fight against fraud, the management of disputes or legal proceedings);
Managing Nexxtlab’s legal or regulatory obligations;
Nexxtlab’s accounting; and
The management of our receivables (including the collection and/or assignment of receivables to collection agencies). To manage our receivables, we may combine the personal data you have provided with information (including personal data) we have obtained from third parties and/or public sources in order to optimise collection and to determine the most appropriate collection method (e.g. amicable collection or judicial collection).
Your personal data will only be communicated to the following third parties for the above purposes:
As we may in some cases work with third parties located in countries outside the EEA that do not offer an adequate level of protection for your personal data, we impose contractual obligations on them, approved by a competent authority, to ensure adequate protection of your personal data. If you would like a copy of these contractual obligations, please send an email to email@example.com. We reserve the right to withhold any confidential information not relevant to you in such a copy.
We process your personal data only when :
Your personal data is not kept longer than necessary for the purposes for which it was collected. The retention period may therefore vary depending on the purpose. For example, we are obliged to keep your billing data for 7 years due to accounting and tax obligations. Furthermore, we keep your contractual data for 10 years after the end of your contract for legal purposes in order to keep certain data as evidence in case of litigation. Some personal data of former customers may be used for a period of 4 years after the end of the contract to identify the former customer and to keep him/her informed about Nexxtlab promotions and new products and services, unless the customer has objected. Personal data of potential customers is kept for 12 months from the last contact with the potential customer. However, it may be kept longer if the potential customer becomes a Nexxtlab customer.
Subject to certain conditions, you have the following rights with respect to your personal data collected by NEXXTLAB:
The right to access, obtain correction or obtain deletion of your personal data;
The right to object to or obtain the restriction of the processing of your personal data;
If you have a complaint about the processing of your personal data, you can contact us at the above address or you can contact the competent Data Protection Authority in Luxembourg.
NEXXTLAB makes every effort to optimally protect its network against unauthorized access and to guarantee the confidentiality of its clients’ personal and professional information:
We use Secure Sockets Layer (SSL) technology to prevent the interception or decoding of passwords and customer information.
Nexxtlab’s internal network is protected by a secure firewall and is not directly accessible via the Internet.
Safety also depends on you:
Use your password with care. Never give it to anyone else, even your colleagues. And change it regularly.
Don’t leave your PC, tablet or smartphone unattended when you are connected to an application.